EXPERIENCE

Lendkey Technologies, New York, NY

Front end Engineer & Mentor, Aug. 2019 - Present

  • Pioneered LendKey's first single page application using TypeScript, React, and React Query and maintained it as the sole front end engineer
  • Identified and developed an area of improvement that reduced incoming tickets and unplanned work by 40-60% each quarter by creating a user interface that allows loan analysts to repull credit for borrowers and cosigners
  • Improved accessibility for our user-facing platforms from a Level Access compliance audit score of 69%, to a score of 95% compliant at the WCAG 2.0 A standard, and 100% compliant at the WCAG 2.0 AA standard
  • Implemented a reusable component library that is browsable in Storybook, based off of prototypes created by the UX director in Figma and InVision
  • Demoed technical concepts and software products to stakeholders
  • Provided mentorship to interns and support engineers by highlighting opportunities for career growth and guided mentees in problem solving in a production environment

Support Engineer, Sept. 2018 - Aug. 2019

  • Operated as the first responder to urgent issues by assessing the root cause and working with engineering teams to develop and deploy hot fixes
  • Provided support to the engineering teams by working with the customer service representatives to troubleshoot faulty loan jackets and moved loans forward
  • Maintained the Servicing board by triaging incoming tickets in JIRA to product managers and engineering teams
  • Supported Servicing by using Microsoft Access to research issues, write queries to generate reports, perform data fixes and complete program setups
  • Handled sensitive data in a production environment safely by having code reviewed and testing in a production clone prior to execution
  • Wrote scripts and continuously updated documentation for loan jackets and servicing tickets

TECHNOLOGIES

React.js, TypeScript, Next.js, React Testing Library, React Query, Jest, JavaScript, Tailwind, Storybook, Redux, HTML, CSS, Ruby on Rails, Python, jQuery, Microsoft Access, SQL, Git, Docker, Jenkins, Figma, InVision, JIRA, Atlassian, Scrum